The CSC aims to become the statutory regulatory body by:

• Ensuring that a company or individual who provides compensation advice or services for reward in relation to a Claim is registered and governed by it;
• Promoting the development of policy and standards, to members as well as to the government, the legal sector and insurance companies;
• Encouraging the adoption of uniform standards and practice that put the consumer at the heart of the process;
• Interacting with other regulatory bodies and related associations;
• Offering advice and guidelines on Claims to the consumer;
• Providing the consumer with effective complaints and mediation procedures;
• Managing public relations, best practice guidance, and media exposure.

To achieve its aim it:

Provides a forum for its members; host an annual conference; provide facilities for the sharing of research, development and education; provide a comprehensive website where information on the personal injury sector can be disseminated.

All members will have their own page(s) on the site, which will be interactive and linked to other Claims Standards Council resources.

It is intended to encourage contributions from all participants in the development of a regulatory framework of the industry, in particular the legal profession, companies supplying goods and services related to the personal injury and rehabilitation sector, both in the public and private sector.